Shipping & Returns


How soon can I expect my order to be shipped? 

            Our current lead time is 3-5 business days before your item is shipped.

Do you ship internationally?

            Yes we currently ship to New Zealand, United States, Canada and United Kingdom. We are always looking to expand our reach, if your country is not listed please contact us and we will endeavour to find a shipping solution for you.

How much does shipping cost?

            Shipping is free for Australian orders over $150 AUD, or alternatively;

Domestic Shipping (Within AUS)

Standard (Tracked) Shipping – $8.95
Express (Tracked) Shipping – $11.95

 

International shipping

New Zealand - $18 AUD
United States - $25 AUD
Canada - $25 AUD
United Kingdom - $25 AUD
            We take no responsibility for any customs fees or duties payable on international orders. It is up to the customer to pay any such fees.
Will my item be tracked?

            Yes if you have selected one of our tracked shipping options it will, once your order is dispatched you will receive tracking details.

Do you offer free shipping?

            Yes we do! Australian orders over $150 AUD are eligible for free shipping.

 Do you accept returns?

            Unfortunately as all of our products are made to order we do not accept returns. Please take extra care when ordering and refer to our sizing guide to avoid any disappointment.

What if my product is faulty?

            We carefully inspect every item prior to shipping however, in the unlikely circumstance you receive a product and believe it is defective please contact us within 7 days of receiving it. After this period any damage to products will be considered wear and tear.

My pet has damaged my product, can it be returned?

            We do not offer returns, refunds or exchanges for any products damaged by your pet. It is up to you to monitor your pets while they are wearing our products.